FAQs

Frequently Asked Questions....

1. How do I receive my Gerb-Art Digital Images & Tubes license number?

Once you have completed your online registration, you will receive a welcome email. Inside that welcome email will be your Gerb-Art license number, for eg:

Dear Ms/Mr. Doe, Your digital license number with Gerb-Art Digital Images & Tubes is: #GA0000

Your Gerb-Art license number will also appear at the top of all your order confirmation emails.

2. Do I need a new Gerb-Art license number for each purchase?

No, Once you have registered for the store and received your Gerb-Art license number, you will use this same license number for all of your future purchases.

3. How can I access my Gerb-Art images/tubes once I have made a purchase?

Purchased products can be downloaded directly from your account immediately after purchase. Simply go to store and log in, if you aren't already, Then click on 'My Account' and then simply choose the order you wish to download from and the download links will show. If you receive a file that is damaged in any way, Please contact us and we will happily supply you with a new download link for the product. You will ALWAYS receive the goods you purchase here at Gerb-Art Digital Images & Tubes.

4. HELP!! I have lost all my Gerb-Art images/tubes, how do I get them back??

Unfortunately sometimes our hard drives can fail but do not despair we can reset your order for you allowing you to have access to your purchased goods. It is always recommended you backup your purchases including receipts to a flash drive or even a CD. There is NO charge to do this as you have already paid for your products we do not believe in charging you again to receive them.

5. How can I report a copyright violation?

All information regarding how to file a copyright violation and what is needed to do so can be found HERE

6. Can I share my Gerb-Art tubes/licenses with friends and/or family members? No sharing with friends/family is allowed!

7. What payment methods do you offer?

We currently only offer PayPal as a payment method but please note you DO NOT need a PayPal account to make payments using a Credit Card. if you have any issues paying for an order please contact customer service on customerhelp@gerb-art.com

8. Can I purchase gift certificates to give to friends/family?

In the nearby future this option will be possible, the newsletter will keep you updated!

10. How long will customer service take to reply if I send through an email?

All emails WILL be replied to within a 24-48 hour period. Please make sure you give us as much information in the contact form as possible, this will help us help you a lot easier and quicker. If you are unable to use the form please contact us directly. We strive to provide you with excellent customer service in a timely manner. If, for some reason you are unable to contact us using the form, please feel free to email us directly to this email customerhelp@gerb-art.com. If it is a matter of URGENCY that might better be discussed by phone, you can also contact Gerb-Art at the following number: +31 6 26 078 013 (Hold in mind that Gerb-Art is based in Amsterdam, Netherlands, with its specific timezone!)
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